E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies

E-Government is the use of information and communication technologies in public administration combined with organizational change and new skills to improve public services and democratic processes and to strengthen support to public policies.

The implementation E-Government in Malaysia such as:-
· e-Filling for Lembaga Hasil Dalam Negeri Malaysia (HASIL)
· E-Perolehan
· KWSP’s i-Akaun
· renewing road tax and driving license online

Lembaga Hasil Dalam Negeri Malaysia (HASIL) has introduced e-Filing. It is an application which enables taxpayers to submit their Tax Return Forms electronically-"Easy, Accurate & Safe".

Malaysian Inland Tax Office is planning to stop mailing out tax forms to all the tax payers to do their tax return. Now they are requiring everyone to download the tax filing form and submit their tax returns electronically. What is need is only a system that have Microsoft Internet Explorer 5.0 and above, as well as Adobe Reader 7.0.5. Besides, the use of the Mycard with the 64K chip, devices like a Mycard electronic reader and electronic signature are also involved. A good printer plus a scanner are also required to complete the task. From a technological point of view, this plan is certainly a big challenge to be implemented successfully. From the perspective of the computer usage, online Internet is still yet to be widely adopted in this country. If implemented properly, this plan may help to spur the computer and online usage in Malaysia.

However, there are some of the problems that the citizens encounter through this e-filling. There are felling unsecured of their identity unprotected, the accuracy of the e-filling and some of the citizen do not have Technological knowledge to government application via internet.

On the other hand, there are various reasons that we encourage citizens to use the e- filling application such as can increase the office efficiency, convenience of filing via the Internet, save accounting time by paying fees online, nationwide network of Process Servers, court forms available online, reduces paperwork.




Other e-Government project implementation is Electronic Procurement (eP) Project (also known as ePerolehan). E-Perolehan is an electronic procurement system provided by the government to enable suppliers to sell their products or services in the internet. Through ePerolehan, suppliers and contractors can receive, manage, and process orders or payment from government agencies through transactions done electronically on the internet.

However, there are some problems facing by the user of e-Perolehan. The consumers’ may lack of online procurement knowledge. Furthermore, some consumer may felt lack of trustily and confidential of the system as the risk of losing information is higher in ePerolehan system. In addition, the challenge is even greater compared to paper environment, therefore change and risk management must be in place to ensure information available overtime.

E-government forms an emerging field, which is rapidly gaining attention and importance. Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and 365 days a year. Governments all over the world are developing information systems and electronic services that have the capacity to meet these emerging service needs and demands of citizens. Success in delivering electronic services depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government. The ease of use, compatibility, and trustworthiness are significant predictors of citizens’ intention to use e-Services and that perceived reactive advantage, perceived image, perceived compatibility, perceived usefulness, and relative advantage are significant elements of e-Government adoption.