With the advance of technologies now a day, e-commerce is widely being use by most of the organization no matter profit or non profit organization as well as individual. With the existing of e-commerce, it enables to reduce cycle time, improve employee empowerment and facilitates customer support.
Reduce cycle time
Before the turn up of e-commerce, traditional approach commerce required middleman to transfer the goods from producers to the customers and this process is time consuming and even worse some of the goods are not delivered on time. Beside that, e-commerce may help to reduce cycle time by eliminate those middleman and the sellers can directly trade with customers and it enable to shorten the supply chain process. Apart from that, it provides 24 hours store services such as make orders anytime at any regions with difference time zone. This will expand their business to World Wide Web.
Improve employee empowerment
Employees are important resources to organization because they can help organization handling daily transactions as well as problems. With the advancement of technologies such as computerized decision aids enable employees to make decision by improving their empowerment. This can enable them to manage and edit critical details about e-commerce activities. Apart from that, it gives authority to the employees. In addition, it will increase the efficiency and the productivity of organization due to perspective of respect. Thus, it improves employees’ morale and loyalty.
Facilitate customer services
E-commerce provides convenience to customer and facilitates customer services such as receive complaints, question and answer session and user guideline of product to customers. The customer services provided by the e-commerce organization are 24 hours basis which mean customer can e-mail or log in to their web site anytime at anywhere. Beside that, customers also can voice out their opinion and idea via online. This enables the organization to know more about customer preferences in order to improve their services and satisfied the customers’ needs.
Reduce cycle time
Before the turn up of e-commerce, traditional approach commerce required middleman to transfer the goods from producers to the customers and this process is time consuming and even worse some of the goods are not delivered on time. Beside that, e-commerce may help to reduce cycle time by eliminate those middleman and the sellers can directly trade with customers and it enable to shorten the supply chain process. Apart from that, it provides 24 hours store services such as make orders anytime at any regions with difference time zone. This will expand their business to World Wide Web.
Improve employee empowerment
Employees are important resources to organization because they can help organization handling daily transactions as well as problems. With the advancement of technologies such as computerized decision aids enable employees to make decision by improving their empowerment. This can enable them to manage and edit critical details about e-commerce activities. Apart from that, it gives authority to the employees. In addition, it will increase the efficiency and the productivity of organization due to perspective of respect. Thus, it improves employees’ morale and loyalty.
Facilitate customer services
E-commerce provides convenience to customer and facilitates customer services such as receive complaints, question and answer session and user guideline of product to customers. The customer services provided by the e-commerce organization are 24 hours basis which mean customer can e-mail or log in to their web site anytime at anywhere. Beside that, customers also can voice out their opinion and idea via online. This enables the organization to know more about customer preferences in order to improve their services and satisfied the customers’ needs.
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